The service maintenance industry is not like it used to be. Long gone are the days of mechanics and plumbers writing out an invoice in triplicate in front of you. They also do not have a little notebook of client information that can easily be lost anymore. These days even the most old-fashioned tradesman will have some sort of technology at his disposal, whether it be a calendar on their phone or simply a contact list.
Technology can be so much more to tradespeople though, from dispatching to invoicing and everything in-between, mobile and web applications can provide great improvements in efficiency for all trades, from one-man-shows to large organisations
What Is Job Scheduling and Dispatching Software?
Quite simply, as the name suggests, job scheduling and dispatch software allow on-site technicians to be scheduled and dispatched via a central web-based system from wherever your office may be (or not be). The technicians have an app on their mobile phones where they receive the jobs, can navigate to the job, start and close off the jobs and a host of other features in between such as capturing pictures and completing checklists. Intelliserve does all this and much more, and is designed from the ground up for the service industry.
Here is how your revenue will increase
Your technicians will be able to complete more jobs in the same amount of time as before because all the information they require is in front of them when needed. They will be able to get to jobs quicker using the built-in navigation feature of the app and close off jobs and, invoice without having to manually complete and duplicate paperwork.
With your technician's schedules in front of them and available at a glance as well as having real-time access to job statuses as technicians complete them, your back-office staff will be able to better serve the technicians and the company and lead to greater levels of efficiency
Your customers are more likely to do future business with you once you have given them a superior service the first time due to greater control over your support and scheduling aspects. The ability to easily communicate with clients and manage their expectations leads to a favourable experience of your services from their point-of-view
When you have more time to focus on aspects such as business strategy and marketing instead of managing jobs, you can grow your business exponentially. Focussing on the big picture allows you to pinpoint possible pitfalls and opportunities better than before.
IntelliServe allows your business to operate paperlessly. From the mobile app which allows capturing of all information relating to a job and the completion thereof to the web application exporting your reports to PDF, you will be able to do away with the endless and inefficient paper trails, nevermind not having to search through files anymore to find past jobs and warranty information
Plumbers have been working from paper and pen systems ever since plumbing was a thing. While there is nothing wrong with using this method, it is time-consuming (think of those hours spent invoicing in the evenings) and unless you are running a one-man-show, it is completely inefficient (the only way for your office to get an update is to call you).
IntelliServe is a real-time field service and job management software solution for plumbing and heating businesses. Whether you have a small mobile team or a large team with hundreds of plumbers and support staff, IntelliServe makes your job simple.
Allow your office staff to :
Allow your mobile staff to:
Our plumbing app was originally designed for plumbers struggling to manage their plumbers and mobile workers. It has since evolved into a platform that works for most companies in the services industry. It is still primarily sold as software for plumbers, however, because it caters for so many requirements of the plumbing industry
Manage single-visit residential plumbing jobs as well as large construction-based installs with IntelliServe’s service scheduler. This plumbing software will let you schedule and dispatch jobs in just a few clicks.
Stop the inefficient use of paperwork in your plumbing business. Replace notebooks with our IntelliServe mobile plumbing app. With IntelliServe, your plumbers will be able to file and complete jobs at the client. They will also be able to file parts and hours used and complete a customised plumbing checklist based on the job type. Upload and update plumbing job information on the go with photos, checklists and signatures. Switch on the timer on-site, turn it off when you leave. Charging out your plumber's time has never been easier.
With IntelliServe, you get a plumbing software solution that scales and stays relevant as your company grows. We offer telephonic and email support as well as setup assistance. Manage your plumbing company with the peace of mind that comes with knowing IntelliServe is the plumbing software you have been looking for.
The best plumbing software to update your plumbers in real-time as you manage the jobs. Prioritise plumbing schedules and jobs from the back-office or on-site. Any changes that you make are shown in real-time so your plumbers will know exactly where they need to be and when.
Get notified in real-time when a job is completed by the plumber, letting your staff invoice on the same day. Back-office staff can take deposits, send partial and final invoices, and receive payments online.
Overtime your product becomes extremely successful but as we all know more sales can also mean more support.
In a very short while the staff member manually processing the support emails cannot keep up. Emails are lost, accidentally deleted or not answered. Even worse the staff member goes on holiday and forgets to allocate the support email processing to another person. By the time the staff member comes back her inbox is full and the last few days worth of support calls have bounced back due to “mailbox full” errors.
If all the support emails were managed by a help ticket system then the bulk of these issues would never have occurred.
In our business we use a help ticket system that does a whole heap of stuff including:
So when a staff member goes on leave or is too busy to monitor the support system another person can easily be delegated to take over. The system even provides reports on which clients are using support the most, and what staff members are processing the most support tickets.
By implementing the help ticket system we believe that we have reduced the effort and cost to manage support calls by as much as 70%!
I saw this problem in my IT services business. Lost support emails and poor client satisfaction rates. It led me to start a company that focused on software to solve this exact issue. We developed IntelliServe, a web and mobile system to enable companies that provide on-site customer services a way to effectively manage workflow and drastically improve customer service levels. Software is the first step in automating much of your business processes. It allows you to focus on the problems and how to solve them instead of the day-to-day repetition of those solutions.